Privacy Policy

Effective Date: 10 September 2025

Last Updated:10 September 2025

By using Pwal, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Information You Provide
We may collect the following:
	•	Name, email, phone number
	•	Location/address
	•	Property listing details
	•	Profile photo (if uploaded)
	•	Communication messages sent via the platform
B. Agent KYC Information
If an agent or agency wants to become a Verified Agent, we may require full KYC documentation, including:
	•	National ID or passport
	•	Company/business registration documents (if applicable)
	•	Proof of address
	•	Recent photo
We use this data only to verify the legitimacy of the agent. It will not be shared publicly or sold.
C. Automatically Collected
	•	IP address, device type, browser
	•	Location data (if permission granted)
	•	Usage data (clicks, views, session duration)
2. How We Use Your Information
We may use your information to:
	•	Provide and improve our services
	•	Verify identities (especially for verified agents)
	•	Contact you about listings or account issues
	•	Prevent fraud or unauthorized use
	•	Analyze platform usage for better UX
3. Sharing Your Information
We do not sell your personal information.
We may share limited data with:
	•	Service providers (e.g., cloud storage, analytics)
	•	Law enforcement, if legally required
	•	Users, if you are an agent with public listings (name, contact info, but not KYC docs)
4. Cookies & Tracking
We use cookies and similar tools to enhance your browsing experience and track website traffic. You can adjust your browser settings to disable cookies.
5. Data Security
We implement standard security measures to protect your data. However, no system is 100% secure. Users are responsible for keeping their login credentials safe.
6. Your Rights
You can:
	•	Access, edit, or delete your data
	•	Withdraw consent for data use (some features may stop working)
	•	Request deletion of your account at any time
7. Children’s Privacy
Pwal is not intended for users under 18. We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this Privacy Policy. You will be notified via email or in-app if major changes occur. Continued use means you agree to the new terms.
9. Contact Us
If you have questions or concerns, contact us at:
📧 support@pwal.asia
📱  09769734207
🌐 www.pwal.asia/contact